Special Districts > Water & Sanitation > Emergencies

For emergencies 24 hours a day please call us at our regular numbers, 760-955-9885 or 1-800-554-0565 (California Residents Only).

Sanitation Emergencies

During regular work days and hours our office staff will respond to District related emergencies. On Holidays and Off Hours, messages are passed along to designated District Staff Members from the District Office answering service. For your safety, please never open a sewer manhole!

Our trained employees have the safety equipment necessary to check the manholes to make sure that there are no dangerous gases present. In addition, our manholes are very heavy; by lifting them, you could hurt your back. The Maintenance Staff at the Water and Sanitation Division will respond, ASAP, to your request for service. Please call us first if you experience any of these inconveniences 760-955-9885.

  • Sewer stoppage

  • Manhole cover off/broken

  • Noisy manhole

  • Cave in

  • Open manholes
  • Overflowing manhole
  • Flood: street, basement, living area
  • Broken line
  • Sewer odor

 Water Emergencies

During regular work days and hours our office staff will respond to District related emergencies. On Holidays and Off Hours, messages are passed along to designated District Staff Members from the District Office answering service. For your safety and protection of the domestic water supply please call us for any repairs or maintenance that you may notice.

Please call us first if you experience any of these inconveniences 760-955-9885.

  • Water pooling

  • Hydrants flowing

  • Water Geysers

  • Cave in
  • Tampering with District facilities
  • Flood: street, basement, living area
  • Broken line
  • Unlawful connections

Did you know that there are some things that you can do to maintain your building sewer and water systems?

  • Ask a licensed plumber about preventative maintenance on problem sewer and water lines.

  • Call the Water and Sanitation Division if you have any questions about your sewer  and water lines.

  • Contact the Water and Sanitation Division if you need to make Building Sewer repairs. (Note: Your building sewer is that portion from just outside the structure to the Public Sewer).

  • Use only a licensed contractor to make necessary repairs.

  • Consider installing a backflow preventer to prevent flooding in your building.

  • Recycle oil, paint, and other toxic materials at a recycling center.

  • Remember that storm lines, streets, sidewalks, and trees in public rights-of-way are maintained by other agencies.

  • Don't plant a trees directly over a sewer or water line. Roots can block YOUR sewer and water systems!.

  • Don't dig without calling Underground Service Alert (1-800-227-2600) at least two days prior to digging.

  • Don't proceed automatically with an expensive repair, always get a second opinion.

  • Don't use an unlicensed, unknown contractor to make repairs.

  • Don't forget to locate cleanout in front of building, prior to having a stoppage.

  • Don't pour anything toxic down the sewer or storm drain.

  • Don't open a manhole for any reason, call the Water and Sanitation Division, we will do this for you.